Don't see your question listed below? Please give us a call and one of our friendly, knowledgeable representatives will be happy to assist you.
1. What types of clients does Aqueity serve?
2. Do you charge a fixed-fee or an hourly rate?
3. How quickly will my problems be addressed?
4. We have a specific line-of-business application that is not widely used. Can
Aqueity support/manage it?
5. How do I know I can trust Aqueity?
6. How is Aqueity different from other IT companies?
7. Can I really save money with Aqueity?
8. What is covered in Aqueity’s Unified Vision plans?
9. How is support performed?
10. What if I already have an IT staff?
11. Do I have to sign a long-term service agreement?
12. How do I get started with Aqueity?
1. What types of clients does Aqueity serve?
For more than a decade Aqueity has helped a variety of industries with their IT needs, focusing on the greater Chicago-land area. Our clients have spanned dozens of industries, including but not limited to medical, advertising, marketing, financial services, professional services, commercial and residential development. While many of our clients are based in Illinois, quite a few have remote offices across the United States. Aqueity is well-equipped to help local companies as well as those throughout the country. Companies employing between 10 and 200 employees with one or more servers will reap the most benefit from our services.
2. Do you charge a fixed-fee or an hourly rate?
We do have clients that utilize our services on an hourly basis, but most find our Unified Vision support plans to be the most cost-effective option for their business. 95% of project work is quoted and billed on a fixed-fee basis.
3. How quickly will my problems be addressed?
All response and resolution times will be detailed in your Aqueity service agreement. The priority of most service tickets is based on the severity of the issue, as well as the number of users impacted by the reported problem. Emergency after hours support has a guaranteed 1 hour response time.
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4. We have a specific line-of-business application that is not widely used. Can Aqueity support/manage it?
Of course we can. No technician can be expected to know every business application so our technical team will spend time learning the basics of the application so he/she will be prepared to help when called upon.
5. How do I know I can trust Aqueity?
We believe that trust is essential to building a long-term working relationship. To ensure that we gain yours, we invite you to speak with any of our current clients (otherwise known as "raving fans") to hear about their experiences with Aqueity. Our team takes the time to fully understand and document the details of your business and network. Aqueity employs only the industry's best technicians, each of whom passes a series of extensive background checks and certifications to ensure your peace of mind.
6. How is Aqueity different from other IT companies?
We like to think of ourselves as the best of both worlds - the ideal middle ground between one-man shops (many of whom can't keep up with demanding workloads) and big conglomerates (who see you as just another customer record in their database). We work closely with our clients, developing personal relationships and gaining an extensive familiarity with their processes and applications. Aqueity operates with complete transparency, and are upfront about all issues and fees. Regardless of the project or the specific circumstances, we'll do everything within our power to achieve the best possible result and turn all of our clients into raving fans.
7. Can I really save money with Aqueity?
Hourly IT support companies may have the expertise you need, but the bills can rack up fairly quickly, and you only have access to one person's time and resources. At Aqueity, the majority of our clients take advantage of our Unified Vision support plans. These flexible plans allow you to follow a predictable, monthly IT budget that includes all support aspects, including help desk, on-site support, monitoring, patching, and operations of your infrastructure. As a result, you'll be able to strategically redirect IT resources, reduce unanticipated support costs, and plan your expenses accurately.
8. What is covered in Aqueity’s Unified Vision plans?
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At Aqueity, we understand that every business is unique, and that no one service plan fits all. That's why we offer three levels of coverage, so you can find the one that best fits your needs.
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The Foundation Plan is our base plan, well-suited for clients who have a limited number of users, or who choose Aqueity as a supplement to their internal IT staff. The Foundation Plan provides 24/7 monitoring and preventative maintenance of all servers, software, and workstations. |
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The Enhanced Plan provides all of the benefits of the Foundation Plan, along with free loaner equipment, off-site backups, and email failover service. This option is ideal for small to medium businesses that run multiple workstations and need to secure sensitive data. |
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Our top tier option is the Complete Plan, which includes everything in the Foundation and Enhanced Plans along with complete third-party vendor management, access to live help desk personnel, onsite technicians, and our DataDefender disaster recovery service. The Complete Plan provides you with maximum peace of mind, knowing that Aqueity is always in your corner. |
Contact Aqueity at 630-971-0602 for expert assistance with choosing a plan or Al La Carte service option(s) that fits your business. Â
9. How is support performed?
A majority of computer issues can be fixed remotely, ensuring prompt resolution to many common problems. When you first open a ticket, an Aqueity technician will contact you to request permission to access your computer remotely. Most issues can be diagnosed and resolved in less time than it would take an in-house IT tech to walk over to your office. In cases when a physical presence is needed, Aqueity will deploy a technician to quickly resolve the issue.
10. What if I already have an IT staff?
You can still benefit from our value-added services. Some Aqueity clients have existing full or part time IT employees. In most cases, we provide Level 1 support to end users, as well as patching systems and monitoring servers and internet connections.
11. Do I have to sign a long-term service agreement?
Absolutely not! After establishing a plan that fits the need of your business, an Aqueity representative will prepare an agreement that outlines the details of the services to be provided. If for any reason you decide that Aqueity is not right for your company, we first ask that you give us the chance to make it right, and if that's not possible and you no longer need Aqueity's services, we will work with you to terminate your agreement. Â
12. How do I get started with Aqueity?
New service begins with a complete network assessment of your current IT environment, as well as identification of any areas that need attention immediately. After all key information is gathered, we will create a seamless plan to transfer services from your existing provider to Aqueity. Contact Aqueity at 630-971-0602 to get started today!
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