Announcement: We understand that announcing your decision to outsource IT functions to Aqueity can be a sensitive subject. Armed with many years of business communications experience, one of our resident CIOs will provide guidance for delivering the news. To help smooth the transition, we are able and willing to play as active a role in as you deem necessary.
Comprehensive Backup: Aqueity performs a complete backup of all servers before beginning the transition to the role of primary service provider, ensuring full protection of your critical business data.
Dedicated Contact: You'll have a dedicated primary and secondary technician assigned to your business, as well access to one of our resident CIOs. This team-oriented approach ensures constant timely delivery of the expertise you need: 24 hours a day, 7 days a week, and 365 days a year.
Outstanding Issue Resolution: From day one, you’ll receive the five-star service on which our reputation was built—and this is just a precursor to the friendly, personalized attention you’ll enjoy as a long-term client. Aqueity dedicates extra resources during the initial transition stage, allowing us to address the “laundry list” of outstanding issues that have plagued users. This practice has helped win over even the most reluctant team members.
Project Management & Documentation: After over 15 years in the business, Aqueity has created the most thorough, well-defined processes and procedures for managing the transition to your outsourced IT provider. A meticulous attention to detail in project management ensures that every possible piece of information related to your IT infrastructure is captured and documented during the transition phase, minimizing hassle for everyone involved.
Technology Roadmap: Our resident CIOs work with you to create a technology roadmap, allowing you to seamlessly plan and budget for the growth of your business.
Leaving Aqueity: Although we are confident you will love working with Aqueity, there may be a circumstance where you need to say goodbye. In the event that we part ways, your dedicated team will use the same project management, processes, and procedures to help with the transition away from Aqueity.
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