Our Unbiased Approach to IT Support in Chicago Puts Your Needs First
Aqueity is a tech-neutral IT company. This means that we have no allegiance or agreement with any specific brands or products. Being unbiased in this way allows us the freedom to offer the best-fit and most appropriate recommendations to our clients.
With 25 years of industry experience, we’ve developed a knack for knowing what clients need. Our IT specialists have both the technical knowledge and strategic ability to quickly evaluate your current IT posture and recommend services and solutions that align with your business needs. Thanks to our tech-neutral approach we’re able to deliver adaptable and agile IT support that’s built from the ground up with your business in mind.
Our broad range of services has been built around the real needs we see from our clients in a variety of industries. Every service is focused on making your business safer, more efficient and easier to manage.
Caring, Accountable and
Results-Driven IT Solutions.
This is more than just a mandate — it’s our way of life at Aqueity, but it’s missing from most managed service relationships. While many IT support companies may deliver two out of three, we believe the combination of these service fundamentals is what’s missing in IT.
Human-to-Human (H2H) Communication
For us, care starts with human-to-human (H2H) communication. That’s why we schedule weekly check-in calls and quarterly business reviews. Each of our IT support specialists goes through extensive communication and customer satisfaction training to deliver the best possible experience.
Accountability in an IT support company requires a rare commodity — tactful honesty. At Aqueity, we’re always upfront about exactly what we recommend and why. You’ll never get pie-in-the-sky ideas from our team. We’re committed to delivering actionable, practical solutions that meet your business needs.
We’re also results-driven. By measuring response, resolution rates and times, stale ticket counts and overall customer satisfaction, we bring a data-driven perspective to IT support in Chicago.
No matter your IT needs, we can help. We’ve empowered educational organizations to maximize their IT impact, and enhanced service delivery for medical and legal firms. We’re also specialists with particular expertise in the finance and professional service industries. From data management to storage, back-up and security, we’re here to help your organization succeed.
Reimagine your technology experience with Aqueity — we’re on top of IT.
The Aqueity Story
Like many of the tech giants we admire, Aqueity was born in our founder’s garage in the 90s. Way back in 1996, you would have found Dan Dunn building custom computers for small businesses, with an Aerosmith-heavy soundtrack blaring in the background.
We have very little tolerance for downtime and interruption to our business, which is why Aqueity is the perfect partner for us. They have a knack for recognizing issues before they occur leading to highly productive employees. At the end of the day, they just get it.