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Common Skype for Business Issues

Skype for Business has become an extremely common tool utilized in the workplace, yet the platform still has its bugs and issues that occasionally need to be rectified. No business tool exists without its downsides, which is why we would like to take some time to explore the common issues that organizations have with this platform, as well as some potential solutions.

Skype Connectivity

Unfortunately we hear from a lot of businesses that Skype calls won’t properly connect, will drop, or fail in an instant. This issue is a big one, as businesses don’t want calls to drop during critical moments.

Aqueity Solution: The quickest solution here is to deploy additional bandwidth. Microsoft provides it’s bandwidth recommendation, but try going above and beyond what they suggest and you should see these connectivity issues resolved rather quickly.

Signing Into Skype for Business

Signing into Skype for Business for the first time can prompt an error message, “Can’t sign in to Skype for Business”. This message also populates when you sign in from a shared or public computer.

Aqueity Solution: After this error message pops up, click OK, and then put the following content into the “User Name” field instead of the full email address : ad\ followed by your UBITName (e.g., ad\UBITName). Finally re-enter your UBIT password and click sign-in.

Sync Issues With Skype for Business

One of the most common bugs within Skype for Business, is that the app will not sync between multiple devices. This can be a huge pain for companies that have employees using Skype on a variety of computers or mobile devices.

Aqueity Solution: There are a few steps that you should take if you are having these sync issues with Skype. First make sure that all Skype updates have been installed. Next, simply try signing out of your account, and back in again. Third, uninstall the software and reinstall back on to your device. Finally, make sure that the syncing option is turned on, which can be accessed in the settings portion of Skype.

Skype for Business Microphone Issues

Some users have occasional issues with Skype’s microphone, but luckily there are some simple solutions to ensure that you are up and running in no time.

Aqueity Solution: The first step is to open up Skype’s audio settings panel, and perform an internal microphone check. When speaking into the microphone, you should see movement within the green volume bar. If there is no movement, try selecting a different microphone input from the drop down menu.


Sometimes, Microsoft 10 presets block apps from accessing your microphone. To see whether this is the case for your device, go to settings, then privacy, and select the microphone tab. From here you can choose to allow apps to access your microphone. Finally, if none of these solutions work for you, try examining your audio hardware and see if something is set up improperly there.

These solutions are a good place to start, but if you’d like to explore Skype for Business issues that are more specific to your organization, contact us at (630) 796-4683 or reach us through our contact form.