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Aqueity, an IT managed-services provider, seeks to hire a Project Manager responsible for handling the daily activities of the project/engineering team, they will also be the decision maker on technical solutions and the client’s business strategy.

Job Type
Full Time

Essential Duties And Responsibilities

  • Manage the daily activities of the project/engineering team
  • Improve usage of resources and increase productivity of the team
  • Act as the decision maker on technical solutions and client’s business strategy
  • The final authority on resolution to technical issues
  • Function as the customer’s single point-of-contact for projects.
  • Communicate with Service Delivery Manager on issues escalated by the managed services and support team
  • Communicate with all parties in a constructive manner to ensure customer expectations are met
  • Maintain awareness of all outstanding customer issues both pre- and post-project delivery and provide status to clients as necessary
  • Perform post-project review of all projects
  • Interface with appropriate technical personnel for customer problems that cannot be resolved effectively
  • Provide accurate reports and metrics to company management on status and budget of on-going projects and agreements
  • Understand overall team objectives, as well as the role and function of each team member
  • Manage the development of the team by ensuring that daily tasks and activities are in line with their career interests
  • Drive root cause problem investigation and resolution as required
  • Ensure that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production
  • Design and maintain process documentation for the engineering/project team
  • Manage the process of implementing change efficiently and effectively
  • Provide guidance to the sales team for prospect and client project/opportunities

Additional Duties And Responsibilities

  • Set strategy and own P&L
  • Participate in, and manage, the hands-on engagement with targeted existing customers to build confidence in the value of our tools and confidence in meeting their goals
  • Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions
  • Identify areas for improvement and make constructive suggestions for change
  • Continually seek opportunities to increase customer satisfaction and deepen customer relationships
  • Communicate escalated issues through Service Delivery Manager: keeping him/her informed of progress, notifying of impending changes or agreed outages, etc.
  • Ensure consistency of existing systems through creating, maintaining, and enforcing standards/procedures for implementing technical solutions
  • Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
  • Involvement in the design and building of new services
  • Conduct performance evaluations and mentor those with less experience
  • Develop training programs to develop and refine the skills of the field service and support team
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses in ConnectWise as it occurs
  • Review and approve the project/engineering team time and expenses sheets in ConnectWise
  • Enter all work as activities, service tickets, or project tickets into ConnectWise
  • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry

Knowledge, Skills, And/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to maintain an extreme sense of urgency in all interactions with the customer
  • Ability and desire to encourage a team culture that promotes accountability while maintaining enthusiasm and creating growth opportunities for each person on the team
  • Foster a positive culture, with a focus on helpful client service and support
  • Professional IT Certifications, such as: Microsoft and VMware
  • Knowledge and experience in cross-functional management methods and techniques
  • Knowledge of IT applications, processes, software and equipment
  • Strong organizational, presentation, and customer service skills
  • Skill in strategic planning with an ability to think ahead and plan over a 6-12 month time span
  • Skill in planning and preparing written communications
  • Skill in leading people and getting results with a strong customer orientation
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Ability to work in a team and communicate effectively
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services

Disclaimer

The preceding job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.